Harnessing the power of AI and LLM to create custom knowledge base systems

Knowledge management systems are crucial for organizations that need a centralized location to store and access both internal and external information.

Conversational internal knowledge

Conversational internal knowledge bases are essential for sales and support teams to find the internal private information, company documents and resources they need to do their job. 

External public-facing knowledge

External public-facing knowledge bases are a must-have for product-based businesses to help customers stay informed and troubleshoot potential issues as they arise. 

But more often than not, these knowledge bases are not easy to navigate, with slow, clunky search functionality. They often aren’t able to return the correct response to a search query in a timely manner. 

Harnessing the power of AI & LLM

At Brain Box Labs, we’ve found a way to leverage the technical prowess of both artificial intelligence (AI) and large language models (LLM) to create high-performing custom database management systems for our clients. 

We format your proprietary data into a private vector database (VDB). This VDB then primes itself on the information it receives and will continue to evolve as more information is inputted, essentially educating itself on your business and its operations over time.

Once the VDB is up and running, we can feed its data directly into a pre-trained LLM for natural language processing (NLP), turning the data into a tangible and interactive knowledge base without any need for costly model training.

Using this combination of technologies, we can create a custom database management system with intuitive search functionality that lets users type in a question and receive the correct contextual response every time.

Keeping your data secure, private and protected

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Most companies cannot use current AI products that leverage LLM, like ChatGPT, if they want to keep their IP protected. Using a tool like ChatGPT would require a company to feed the platform all its protected and confidential information, making it accessible to the public. 

Currently, using a third-party tool to use ChatGPT privately is expensive and not feasible for most businesses. Our solution keeps your data private while allowing internal and external teams to easily search and find answers to their queries. If the knowledge base cannot find the correct answer, it will go out to a private AI system, similar to ChatGPT, without the user needing to use an external browser and without ever compromising the security of your internal data. 

A company-wide, custom integration with private AI systems can also include pre-defined parameters for each prompt to ensure a consistent response for all users at your company.

Ready to create a custom knowledge base harnessing AI for your business?

Want to see how you can use a custom database to optimize knowledge sharing within your organization? Get in touch today for a free consultation to see how it can work for you.

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